Learning Outcomes

ITIL 4: Overview, Evolution, and Impact on Service Management

Core Elements of the ITIL 4 Framework

ITIL 4 Concepts and Service Relationships

ITIL 4 Certification Pathways

Lesson Summary

Continual Improvement and Governance Practices

Supplier Practices

IT Asset and Event Management

Change and Configuration Practices

Incident Handling and Operational Support

User-Facing Practices and Certification Overview

Purposes of the ITIL 4 Service Value Chain Activities

The Design, Build, Deliver & Support Activities

Integrating ITIL 4 with Modern Methodologies

Service Measurement and Optimisation

Improvement and Change Practices

Operational Support Practices

User-Facing and Performance Practices

Foundations of ITIL 4 for Service Management - Assessment

Enhance service delivery, boost career opportunities and improve organisational efficiency with this free online course.

Foundations of ITIL 4 for Service Management

Want to lead in IT service delivery and innovation? This course empowers you to master ITIL 4’s core concepts, practical frameworks, and modern integrations. It’s your gateway to streamlined operations and strategic value. This course was reviewed and approved byqualified subject matter expert Asim Suleman, an information security & compliance specialist. Start your journey toward globally recognised ITIL 4 certification today.

Understanding the IT Infrastructure Library Framework

Service Management in IT Infrastructure Library Version 4

Four Dimensions of the IT Infrastructure Framework

This module introduces the foundations of the IT Infrastructure framework. It briefly covers the historical aspects of IT and its relation with Axelos. In addition, it will also discuss service management, its stakeholders, and crucial elements, such as warrant, utility, and service relationships. Last, we will view the four dimensions of IT.

IT Infrastructure Library Service Value Chain and Service Value System

What is IT Infrastructure Library Certification?

The Four Levels of IT Infrastructure Certification

In this module, you will learn about the IT Infrastructure Service Value System, Service Value Chain, its elements, and components. Moreover, it will introduce you to its related certification and its benefits. The module also explains the four levels of their certification and the different streams after acquiring the IT Foundation Certification.

Essentials of IT Service Management and Infrastructure Library Level 4- Course Assessment

Learn how to use the Information Technology Infrastructure Library Version 4 framework in this free online IT course.

Essentials of IT Service Management and Infrastructure Library Level 4

IT Level 4 is the latest addition to the Information Technology Infrastructure Library family. As a flexible IT service management (ITSM) framework, IT Level 4 can be tailored to an organisation's specific needs and circumstances by providing a common language and best practices for IT service management. This course lays out the fundamentals of this ITSM framework and explains how to apply for official certification to reap its many benefits.

Introduction to Prometheus

Servers and Metrics in Prometheus

Prometheus and Grafana

Installing a Prometheus Environment

In this module, you will learn about Prometheus, its main features, and its core metrics. Moreover, it also explains the working of Prometheus and its installation. The collaboration between Prometheus and Grafana (along with their use cases) has also been explained.

Fundamentals of Prometheus Software - Performance Monitoring for IT Systems - Assessment

This free online course will walk you through the basic workings of Prometheus and its installation.

Fundamentals of Prometheus Software - Performance Monitoring for IT Systems

Prometheus is one of the most renowned open-source products used to monitor the health of systems in different IT infrastructures. This introductory course covers various fundamental aspects of this product, including its working, data collection method, and monitoring. It also discusses the collaboration between Prometheus and Grafana and their real-world use cases, along with the installation of this software.

Creating and Modifying Networking

Creating & Modifying Virtual Networks Using CLI

Configuring Networks  - Assessment

In this module, you will be introduced to networking. You will learn about virtual networks, creating and modifying virtual networks when using GUI or the command line. It is essential to configure a management network. This module explains the basic networking terms that you need to know.

Storage Concepts

iSCSI Storage (GUI & Command Line)

Fibre Channel Storage

VMSF Datastores (GUI & Command Line)

NAS Storage and NFS Datastores (GUI & Command Line)

Raw Device Mapping (RDM)

Configuring Storage - Assessment

In this module, you will be introduced to storage and how it relates to virtual infrastructure. This module will introduce you to storage concepts, the ISCSI Storage, fibre channel devices, vmsf data storage, and your NAN storage. You will also learn about Raw Device Mapping.

VMware Licensing

vCenter Server Installation

vCenter Server Inventory

Managing vCenter Server

Planning vCenter Server Deployment

Troubleshooting vCenter Server and Database

vCenter Server 4.1 Licensing - Assessment

This module introduces standard licensing, virtual standard installation & inventory when looking for items in the virtual center. It analyzes managing virtual servers and then planning for the vCenter server deployment. This module further explains how you could troubleshoot the vCenter server, the licensing, and data-based issues.

Creating a Virtual Machine

Create Multiple VMs, Templates, & Clones

Virtual Appliances

VMware Converter (P2V - V2V)

Managing VMs

Virtual Machine Startup/Shutdown

Virtual Machine Snapshots

Web Access Management

Virtual Machine Troubleshooting & Best Practices

VM Creation Configuration, and Snapshots - Assessment

This module introduces the process of creating a VM. The process of creating multiple VM along with how to make use of templates with contents will be discussed. You will learn about Virtual appliances in making use of your favourite VMware Converter. Some special tricks needed when making use of virtual machines will be outlined.

Controlling User Access and Passwords

ESX/ESXi Active Directory (AD) Integration

Managing Firewalls

SSH Access

Running Elevated Commands (su, sudo, setuid/setgid)

VMsafe and vShield Zones

Security and Permissions - Assessment

This module introduces the important process of controlling user access & password. You will also learn about active directory integration, managing firewalls, and SSH access. With ESX only, you will learn how to run elevated privileges, the switch user, the sudo, the set UID. This module further explains VM safe and vShield zones.

VMware vSphere 4.1: Configuring and Securing Virtual Machines - Assessment

This free online course describes the steps for configuring and securing VMware, as well as the components of VMware.

VMware vSphere 4.1: Configuring and Securing Virtual Machines

This course covers the fundamental techniques required to configure and secure a VMware environment including disaster recovery and backup. It gives you an understanding of licensing, and different components of the VMware vSphere suite of applications. You will learn about the terminologies of virtualization technology and the components of vSphere 4.1.

Course overview

Basics of Kubernetes

Kubernetes Design and Architecture

In this module, you will be introduced to the history and fundamentals of Kubernetes as well as its business values, you will learn about containers and dockers, and discover various Kubernetes-associated terms such as pods and runtime and also the patterns to be considered when designing deployments.

Kubernetes Demos

Kubernetes Deployment

Course Conclusion

In this module, you will learn about the role of ETCD within Kubernetes, which is to store critical data from distributed systems, how to install CLI kubectl and deployment options, how to deploy clusters, services, and applications, and how to deploy minikube.

Introduction to Kubernetes - Course assessment

Master the skills required to run and deploy containerized applications using Kubernetes in this free online course.

Introduction to Kubernetes

Kubernetes is an open-source platform for automating containerized application deployment, scaling and management. It consists of several components that communicate with one another via the API server to package applications in a standardized manner. This course will teach you the fundamentals of Kubernetes, which will help you get started in your professional DevOps career. Discover microservices, deployments, Kubectl and Minikube.

Introduction to Software Build and Release Processes

Software Build and Release Processes

AWS CodePipeline

How AWS CodeDeploy Works

How Jenkins Works

Project Setup

Setup PostgreSQL Database in AWS RDS

Setup Node, API Project

Setup Sqitch (Database Schema Framework)

This module will begin by providing you with an introduction to the tools and vocabulary you will be using throughout this course. You will be able to study in-depth the main areas to manage. This Module will provide answers to questions like: What is AWS CodePipeline? What is the benefit of using it?

CI and CD Pipeline Deep Dive

Create AWS CodeDeploy Application

Build CD Pipeline

Build and Deployment Notifications

CI, CD Pipeline with Source Code Changes

This module begins by providing you with samples about effective CI and CD Pipeline procedures like: What mistakes to avoid. We will help you organize information linked to creating AWS CodeDeploy.You will find the answer to questions like: Why is beneficial the detection of errors and notifications? How can you correct codes?

AWS DevOps Continuous; Integration, Delivery and Deployment - Course assessment

This free online course is a step-by-step process of integration, delivery and deployment of a software application.

AWS DevOps Continuous; Integration, Delivery and Deployment

AWS is a real-time cloud platform to help you fully manage a continuous delivery service for application and infrastructure updates. We provide you with an understanding of AWS CodePipeline, and what it can do for you and examine all the components and benefits of the platform. We will provide information to assist you in applying an application's integration, delivery and deployment. So, why wait? Enroll today!

Meet your instructor

New exam course syllabus

Hands-on experience (Labs)

Test Taking Strategy: AWS Certified Solutions Architect Associate

The new AWS Dashboard

The new EC2 Dashboard

AWS Billing Alerts

In this module students will get an introduction to the course and AWS

AWS Design Principles & Best Practices

AWS Well Architected Framework

Key Areas of AWS Solutions Architect Study

Learning summary

In this section you will learn about the AWS design principles, 5 pillars well-architected framework

High Availability of AWS Network and Infrastructure

Fault Isolation: How To Create a Fault Tolerant Architecture Within AWS

Creating and Managing AWS Resilient Configuration

Resiliency AWS VPN

Direct Connect Resiliency

In this section you will all about AWS resilient architectures including high availability, network topology and network design

Networking Performance

NAT Gateway Performance

Compute Architecture and Performance

Instance Based Applications

Improving Performance Containers

In this section you will learn about performant architectures such as compute performance, network performance, storage performance, database performance, and leveraging managed services

Storage Options

AWS Block Store Performance

AWS S3 Performance Considerations

AWS S3 Data Search Performance

Improving End-User Experience in AWS

In this section you will lean all about the AWS Storage and AWS Block Storage options along with architectures

AWS Dynamo DB Table Performance

AWS DynamoDB Primary Keys

AWS DynamoDB Secondary Indexes

Improving Performance of Read Heavy Applications

Improving Performance of Write Heavy Applications

In this section you will learn AWS Database options with emphasis on AWS Dynamo DB, partitions and IOPs

AWS IAM Design Principles & Securing AWS Credentials

Securing Access to AWS Resources

AWS Temporary Credentials-EC2 Roles and Cross Account Considerations

AWS Federated Users & IAM Best Practices

Monitoring AWS Infrastructure & Capturing AWS Logs

in this section you will learn how to build efficient architectures regarding security using AWS IAM

Routing as Security: Securing Your AWS Infrastructure

AWS Security Groups and Securing Operating System

How AWS Signed Cookies Work?

AWS Encrypting Data at REST and AWS KMS

Encrypting AWS Data in Transit and Securing AWS Databases

In this section you will learn how to secure AWS resources including S3, VPC, and Routing as security

Cost Optimization Design Principles

Cost Optimization Pillar

AWS Cost Optimization Best Practices

AWS VPC Costs - AWS Temporary Environments & AWS Billing Alarms

AWS Cost Optimization E-Book (Download)

In this section you will learn about various important tools that relate to AWS cost optimization, right sizing, and s3 costs

S3 Buckets

Creating an S3 bucket

Cross-region replication with S3

Elastic Block Storage

Creating an EBS Volume

Elastic File Storage

Creating and mounting an AWS EFS Volume

In this section you will learn about AWS Storage options along with benefits

Relational Database Service (RDS)

Creating a MySQL DB

Aurora

Working with Aurora

In this section you will learn about AWS Databases and their types

Autoscaling

Creating an autoscaling group

Configuring Auto Scaling

CloudFront

Creating CloudFront Distribution

What is Route53

Working with domains in Route53

In this section you will learn about high availability with the AWS ecosystem

What Is Cloud Computing?

How To Create an AWS Account?

Learning AWS Compute Services

Creating your first EC2 Instance

In this section you learn all of the AWS resources and tools. More importantly, you will learn skills necessary for the AWS Cloud Practitioner Exam and gain solid understanding.

Identity and Authentication Management (IAM)

In this section you will learn all about how to create users and work with IAM accounts as well as AWS groups

Learn to pass the AWS Solutions Architect-Associate Exam with free online AWS Architectures course.

Diploma in AWS Solution Architect - Associate

Look no further than this free online course if you want to pass the SAA-C02 AWS Solutions Architect Associate Exam. This course will help you prepare for and pass the newest AWS Certified Solutions Architect Associate exam. Enroll now in this course to help you gain the knowledge to get certified by AWS. Start the course today as it is the perfect time to enhance your professional skills.