Learning Outcomes

Minute Taking Basics

Standards For Minute Taking

Pre-Meeting Preparation

Lesson Summary

Organisational efficiency entails careful planning and standardised processes. Taking meaningful minutes of any meeting contributes to the productivity of a team or an organisation. In this module, you will be introduced to the basics of minute taking. You will learn about the key tenets of pre-meeting preparation and the roles and responsibilities of a minute taker at this stage. You will understand why it is important to know the pre-approved standards and layout options for taking minutes.

During and After the Meeting

Personal Development

Minute taking is a definitive skill and is quite often considered an art. A minute taker requires specific skills such as proficiency in grammar, spelling, proficient use of relevant technology and active listening. This module will teach you the roles and responsibilities of a minute taker during and after a meeting. You will also learn about the personal development skills for a minute taker and the exercises given within the topics will enable self-reflection and help you to gain confidence.

Course assessment

Acquire a sought-after skill by learning how to take top quality meeting minutes effectively in this free online course.

Taking Meeting Minutes

Learn the finer nuances of becoming a proficient minute-taker in this free online skill development course. The structured course content will explain the basics, standards and content of meeting minutes. Master different layouts and see how to share and file minutes. You will also be able to focus on developing some of your personal skills. This is a useful course for those looking for a successful career in administration.

It is likely that we may not recall all the key points discussed in a meeting so a well documented meeting note or ‘minute’ that highlights the discussed agenda and action points is a valuable document to have in place. It is important for organizations to have a minute-taking protocol as an effective way to maintain records of discussions and accomplishments. But how is this achieved? Are these long and complicated documents? Who reads these notes? Does taking minutes require any special skill? You will get answers to all these critical questions as you complete each module of the course. It begins with the basic understanding of taking minutes, the do’s and the don'ts, and the tasks and responsibilities of the minute taker (who can either be a specially appointed person or anyone who attends the meeting).
Learn about the importance of standards and the key tenets of pre-meeting preparation. The role of technology cannot be ignored in this aspect of meeting administration. Get acquainted with the various ways by which one can become an efficient minute taker. Capturing information quickly and accurately while a meeting is in progress entails learning special skills and techniques. You will also study the correct ways of taking and sharing meeting minutes; what kind of preparation is needed before a meeting; how a minute taker should communicate with the chairperson and the attendees; and what makes a good minute taker. The step-by-step description of all these aspects of professional minute taking will enrich your administrative skill set. Each topic has a few exercises and a self-assessment quiz that will help you to master the essential facts of minute taking.
The second module of the course covers the roles of a minute taker during and after a meeting. You will get useful tips on how to prevent common mistakes made during meetings and how to use mind-mapping tools to capture information. It also focuses on a few other personal skills that are essential for any minute taker: learn why sharpening your listening, editing and proofreading competencies will bolster your expertise in minute taking and elevate your proficiency level. This is a valued skill in any administrative role as, in addition to capturing meaningful information, the minute takers also help in keeping the meeting on track. They know the importance of setting an agenda and work closely with top executives. Many organizations offer full-time positions for professional minute takers because all business meetings dealing with critical or sensitive issues need impartial, precise and timely documentation of the proceedings. Think smart and enrol in this free course right now.

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Introduction to the Catering Industry

Food safety in the Catering Industry

FATTOM and the 4C’s in Catering

Terms and Definitions

This module introduces the learner to the catering industry, its significance and its different types; along with the importance of food safety to this industry. The key factors and practices that affect the safety of foods prepared and handled during catering are also discussed.

What is HACCP?

HACCP Prerequisite Programs (Part 1)

HACCP Prerequisite Programs (Part 2)

HACCP Prerequisite Programs (Part 3)

HACCP Prerequisite Programs (Part 4)

In this module, you will be introduced to the HACCP food safety system, its history and benefits. Learners will learn about the prerequisite programs that have to be implemented before the application of HACCP such as establishment and facilities requirements, personal hygiene, cleaning , and the control of food preparation operations.

Step 1: Assemble the HACCP Team

Steps 2 & 3: The Product Description and It's intended Use

Steps 4 & 5: The Flow Diagram and On-Site Confirmation

In this module, learners will be introduced to the five preliminary steps that are the foundation of HACCP implementation. Learners will also gain knowledge on how to form the HACCP team, describe products and their intended use, and how to construct a flow diagram and perform an on-site conformation.

The Seven Principles of HACCP (Part 1)

The Seven Principles of HACCP (Part 2)

The Seven Principles of HACCP (Part 3)

This module provides the learner with extensive details about the seven principles of HACCP that have to be applied, along with practical activities on how to implement these principles in the catering industry and how to establish a HACCP worksheet.

HACCP Food Safety System for Restaurants and Other Catering Services - Assessment

In this free online course, learn how to implement the HACCP Food Safety System in your catering establishment.

HACCP Food Safety System for Restaurants and Other Catering Services

This free online course on ‘HACCP Food Safety System for Restaurants and other Catering Services’ will teach you a step-by-step approach to implementing the HACCP system, its preliminary steps and principles in your catering business of any size. You will learn how to establish this system along with its procedures and documents to ensure the safety of food items and dishes being prepared and served in your catering establishment.

Introduction to ISO 45001:2018 OH&SMS

Publication of ISO 45001:2018

Important Terminology in ISO 45001:2018

Learn more about the ISO 45001:2018 OH&SMS standard, its publication, and important terminology used in ISO 45001:2018.

Leadership and Organizational Context

Managing Risk: Opportunities and Support Functions

Operational Controls and Emergency Responses

Learn more about leadership and organizational context related to ISO 45001:2018; how to manage risk, its opportunities and support functions; and effective operational controls and emergency responses.

Monitoring, Measurement and Analysis

Internal Audits and Management Reviews

Continuous Improvement

Learn more about monitoring, measurement and analysis related to ISO 45001:2018;  as well as how to carry out successful internal audits and management reviews; and implement Continuous Improvement.

ISO 45001:2018 Course Assessment

Start this free online course about ISO 45001:2018 - Principles of Occupational Health and Safety Management Systems.

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History of ISO 9001 Revisions

Process Approach And PDCA Cycle

Context Of Organization And Risk Based Thinking

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Clauses on Planning of the Quality Management System

Clauses on the Operation of the Quality Management System

Clauses on the Check & Act of the Quality Management System

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Organization Knowledge

Internal Auditing

Management Review

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ISO 9001:2015 - Quality Management System (QMS) - Course Assessment

In this free online ISO 9001 course learn how ISO 9001:2015 offers a framework for organizations to maintain QMS.

ISO 9001:2015 - Quality Management System (QMS)

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Introduction to HIPAA

HIPAA Security Rules

Penalties for Non-Compliance

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Quality Management System of Medical Devices' Suppliers and Manufacturers

ISO 13485:2016 Important Terminologies

Publication of ISO 13485:2016 and Context of Publication

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Quality Management System Requirements

Management Responsibility and Resource Management

Product Realization – Planning to Design and Development

Product Realization – Purchasing and Production

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Monitoring and Measurement

Control of Non-Conforming Product

Analysis and Improvement

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ISO 13485:2016 - Quality Management Systems for Medical Devices - Assessment

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ISO 13485:2016 - Quality Management Systems for Medical Devices

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Introduction to International Standards for Auditing

How to Conduct Auditing

Competence and Elements of ISO 9001:2015

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ISO 19011 Lead Auditor - Course Assessment

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Workplace Safety and Employee Rights

OSHA Personal Protective Equipment (PPE)

Emergency Action Plan & Electrical Safety

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Fundamentals of OSHA 10 Program for Industries - Course Assessment

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